Description & Requirements
Job description Front Office Manager
Summary Blue Bay Curacao Golf & Beach Resort
Blue Bay the organization has several entities, including Development (project development and real estate), and Hospitality Accommodations, F&B, Golf and Services. All entities are supported by central Marketing, Finance & Control, and Human Resources departments, and are managed by the management.
Summary department
In the hospitality industry, two key departments, the front office, and reservations, play vital roles in providing excellent guest service and managing guest bookings. The front office and reservations departments work closely together to provide exceptional service to guests. The front office creates the first impression and ensures a smooth guest experience, while the reservations department efficiently manages bookings and maximizes occupancy. These departments are integral to the overall success and guest satisfaction of a hospitality establishment.
Profile
The Front Officer Manager plays a crucial role in the operation of Blue Bay Curacao Golf & Beach Resort. The Front Office Manager is responsible for overseeing all front office operations including reservations, ensuring exceptional guest service, and maintaining a professional and efficient front office team. This position plays a key role in guest satisfaction and overall hospitality management. A Front Office must excel in guest service, team management, and organizational skills to perform their duties effectively.
General responsibilities
- Maintains close collaboration with the housekeeping and maintenance teams.
- Dedicates effort to refining guest experiences based on their feedback, including surveys and online reviews.
- Close partners with the Guest Relations Manager and Duty Manager.
- Demonstrates a strong commercial focus and formulates proposals for revenue growth.
- Champions efficiency, productivity, and overall profitability.
Specific responsibilities
Operations
- Manage and supervise the front office team including reservations agent and interns. There they are well-trained and motivated to provide outstanding guest service.
- Oversee the check-in and check-out processes, ensuring they are smooth and efficient. Address any potential issues that may arise during these procedures.
- Coordinate with the accommodations and reservations team to manage room availability, rates, and inventory. Monitor room reservations and allocate rooms to maximize occupancy.
- Ensure that the front office operates smoothly, managing tasks such as room assignments, billing, maintain master key control, and wake-up calls.
- Maintain security protocols and ensure that the front office area is a safe environment for both team members and guests.
- Work closely with other departments such as services, golf and food and beverage to ensure a seamless operation.
- Implement and uphold quality standards, ensuring that the resort complies with all regulations and follows brand standards.
- Receives information from the outgoing shift manager and ensures a seamless handover to the incoming shift.
Guest satisfaction
- Handle guest inquiries, complaints, and requests promptly and professionally. Ensure that all guest issues are resolved to their satisfaction.
Human Resources
- Conduct training for the front office team to enhance their skills and provide ongoing guidance and feedback.
- Create and manage team schedules to ensure proper coverage and manage workload of the team during high-demand periods.
- Managing HR related subject’s ass sickness, special leave, schedules in time registration system, participate in recruitment interviews, performance and appraisal interviews with team members.
Financial management
- Maintain and analyze various reports, including occupancy rates, revenue, and guest feedback, to assess performance and identify areas for improvement.
- Effectively manages and utilizes the allocated budget for the front office.
- Thoroughly assesses and finalizes credit reports.
Other
- Performs other duties as assigned to meet business needs.
Place in the organization
Company : Blue Bay Curacao Golf & Beach Resort
Entity : Blue Bay Hotel
Department : Front Office
Intern contacts work related.
- Guests
- Services Department
- GM Accomodations
- Reception Information desk Service Center
- HR
Job requirements
- HBO level. Enrolled in a hospitality tourism management program.
- Having previous experience in a similar role in the hospitality industry.
- Completion of relevant training programs and certifications in hospitality of front office operations can enhance your qualifications.
- Office 365
- Knowledge of PMS systems, MEWS is a plus.
- Dutch & English verbal and writing good. One of the languages native.
- Papiamentu & Spanish is a plus.